Loving Words From Families

Doulas by the Bay has been wonderful to work with. Their online classes—mostly held on weekends—were incredibly helpful, and they were always responsive whenever we had questions or needed support. Our night doula, Marilou, was truly exceptional. She took good care of our twins and brought a calm, soothing presence into our home. Her gentle demeanor and voice were comforting for the babies, and she was a natural with them from the very first night we got home from the hospital. She was always on time, moved quietly around the house, and even helped with laundry and dishes without ever disturbing our rest. Marilou was also incredibly supportive of my breastfeeding and pumping journey and did everything she could to ensure I had restful nights. She was flexible with her arrival times based on what our family needed, and her guidance helped us step into parenthood feeling more confident and cared for. We’re so grateful for her and for Doulas by the Bay. Highly recommend!

We were lucky to have Fedra as a night doula for our newborn. We were full of first-time-mom scaries, but with Fedra watching her at night we had no worries and could sleep soundly. She was great with following any household requests, especially since we had a newborn during a COVID spike - she followed any safety requests we had. Fedra really cares for the kids and families she takes care of. She provided a calm presence and the baby did so well with her. She went above and beyond. Would recommend Fedra to any first time moms (or non first time!) considering a night doula - it’s 1000% worth it.

We could not be more grateful to have had Fedra’s support during the first weeks postpartum. We had our first baby and life definitely flips on its head, especially as new parents who didn’t know what to expect and were very sleep deprived! But having Fedra’s support to bath, feed, burp, and care for our baby so we could get extra sleep was priceless. We appreciated her even keel and adaptability so that we felt most supported each night. She was able to help my wife who is breastfeeding get extra sleep between feeds, which improved her energy level immensely during the day ! Every morning we had a summary of the night so that we could make sure our baby was growing on track without issues. Thank you Fedra! You are a gem!

We had the absolute pleasure of working with Cindy V. from DBB for 6 weeks after bringing our newborn home, and we cannot recommend her highly enough. From day one, she brought a level of warmth, calm, and capability that made an enormous difference for us as first-time parents—especially after our unexpected NICU stay. She was incredibly flexible in adjusting her schedule to accommodate our delayed start and quickly became an essential part of our baby’s care team. Her patience and gentle approach with our little one were remarkable. It was clear she truly cared about his well-being and took the time to get to know his needs and rhythms. Whether she was soothing him, helping with overnight feeds, washing pump parts and bottles, or folding loads of baby laundry, she handled every task with care and attention to detail. One of the greatest gifts she gave us was prioritizing rest for both parents. We could sleep knowing our son was in the most capable, loving hands. Her kindness, professionalism, and genuine investment in our family’s well-being made her feel less like a hired doula and more like a trusted partner in this tender stage of life. We are so grateful for Cindy and would wholeheartedly recommend her to any family looking for exceptional newborn care and compassionate overnight support. She is truly a gem.

We had a great experience working with all members of DBB. Right from the first introduction call, to selecting a postpartum Doula, to billing questions, and actually getting the care, everything was very smooth. We interviewed 2 Doulas and decided to choose Alejandra because our care timing matched better. Alejandra was always punctual, communicative, understanding, and provided great care for our son. Alejandra also shared her knowledge and tips on dealing with newborns! We would definitely recommend Alejandra and DBB!!

We worked with Sierra and Julie and both were fantastic ! They helped us get our 3 month old baby sleeping 6-8 hours a night consistently. Thank you Doulas by the Bay !

We had a great experience with DBTB. Our postpartum doula Sally stayed over 3 nights/week for 4 weeks once my partner went back to work and was a tremendous help. We fully trusted our baby in her care and were able to both get more sleep and show up more rested during the days for baby care and work. Sally was comfortable and confident with our baby and quickly put him at ease even during fussy periods. Sally also provided lots of helpful advice and reassurance as to breastfeeding and bottle feeding, sleep routines, and general newborn care. We highly recommend Sally as a postpartum doula if she is available!

I had the absolute pleasure of working with Sudarat from Doulas by the Bay, and I truly cannot recommend her enough. From the moment she stepped into our lives, her warmth, attentiveness, and care shone through in everything she did. She wasn’t just caring for my baby—who adored her and lit up every time she arrived—she was deeply supportive of me as well. Sudarat was a calm and reassuring presence, always ready with thoughtful insights and well-researched ideas—especially when my baby struggled with sleep. Her suggestions were practical, caring, and helped us explore different approaches with confidence. I asked her countless questions, and she never hesitated to help, always offering sincere advice and encouragement. Her dedication, empathy, and professionalism made a world of difference for our family. I feel incredibly lucky to have had her by our side, and I would absolutely work with her again in a heartbeat. If you're looking for someone who brings both heart and expertise to the work she does, Sudarat is the one.

We were recommended DBTB by a coworker and decided to hire a night doula for the first few weeks after our baby arrived. The whole process was super smooth. DBTB was incredibly responsive and quick to help us get started. We interviewed three doulas and chose Brenda Millan, and we’re so glad we did. As first-time parents, we were pretty overwhelmed and didn’t know what to expect. Brenda was amazing! She not only took great care of our newborn but also taught us how to care for our baby ourselves. She was a huge support for me during my breastfeeding journey, not just with the side of feeding, but emotionally as well. She gave mr confidence and peace of mind during those early, chaotic days. We’re so grateful for her help!

From the moment Lorena walked through our door, we didn’t just know that we had made the right choice — we felt like we had won the lottery! She instantly made us feel supported, empowered, and at ease. And as first time parents to a newborn, those feelings could be fleeting — but we always looked forward to “Lorena nights”, because we knew that all of us (myself, my partner, our baby and even our grizzled old dog) would be rested, and in caring and capable hands. Lorena was our overnight doula for several weeks, working with us two to three nights a week from just a few days after our baby’s birth. On our first night with her, our baby was crying and within minutes of walking through the door, Lorena sang to her and calmed her. It was amazing to watch. She also quickly figured out how to help me breastfeed despite a latch that even my lactation consultants had assumed would remain difficult. On countless occasions I was so grateful for Lorena’s incredibly proactive (yet never intrusive) approach. She anticipated our needs with intuition and empathy, then set about problem-solving with calm, good judgement. She shared invaluable tips and checked in with us even when she wasn’t with us. She sang to our baby, massaged her, and bonded with her. We felt cared for, holistically and completely. Lorena’s grounding, calming energy, her abundant passion for her work, and her outstanding ability to care make her an exceptional doula. Thanks to her, what could have been a very stressful time became something that we could weather and even enjoy. Her presence turned what could have been a chaotic and exhausting time into one of calm, healing, and connection. I can’t recommend Lorena highly enough. And I know that if we have another baby, the first thing I do will be to check if Lorena can be there!

We are beyond grateful for Cecilia. She was the best night time postpartum doula we could have ever asked for. As first time parents, we were comforted by Cecilia’s deep compassion, support, and caring spirit. Every night, the first thing she would do once she arrived was ask me how I was doing. Whether it was a postpartum issue or anything that was bothering me, she listened and offered support and guidance. Our baby girl loved seeing her and would immediately be soothed by her presence. My husband and I were so happy to see Cecilia because we knew our baby girl would be taken care of and we could get a good night’s sleep. Cecilia was always on time, would fold Olivia’s clothes ,and help keep her room organized. Bottles were always washed and she left us a detailed message letting us know how much she ate and how many diapers were changed. We will forever cherish the time our baby girl got to spend with Cecilia as a newborn. She is now a part of our family.

We had the immense pleasure of having Desola as our night doula for the first couple of months with our daughter. During our interview process it was apparent to us that Desola was knowledgeable, genuinely cared for the wellbeing of the family and truly loved babies. To say she is a great doula is an understatement, she is a gem of a person who did an amazing job. We loved her so much that we extended our contract with her twice! While she worked with us she took great care of our newborn during the nights and provided amazing support to me (the tired and hormonal mom). She guided us and even introduced bottle feeding to our little one. She allowed me to rest during the nights which was an immense help to take care of our baby during the day. Desola always had good advice on how to handle various situations that arised from being first time parents taking care a newborn (witching hours, traveling with baby, pumping, mental health, doctors appointments). She would even always check in on us during the day to see how we were doing (and still does it to this day). She was always flexible with scheduling and was extremely reliable. If you have the chance to be able to work with Desola I think it is an honor and a privilege to be able to have her help you through this challenging time and I couldn’t recommend her more!

When I began my journey into motherhood, I knew I wanted the best support team possible, and Kassondra and Melissa truly exceeded all expectations. Kassondra came highly recommended by a dear friend who had recently had a baby, and after working with her, I completely understand why. From the start, Kassondra impressed me with her professionalism and vast knowledge. She has years of experience, and it shows in the way she approaches every detail with care and precision. Her postpartum support was nothing short of incredible—she anticipated needs I didn’t even know I had, offered invaluable advice, and created such a calm, reassuring environment during what can be a challenging transition. Melissa brought a wonderfully warm and supportive energy. She has a heart of gold and was always there with kind words, a listening ear, and a genuine eagerness to help in any way she could. Her emotional support made such a difference, especially on days when I felt overwhelmed. If you’re looking for doulas who will go above and beyond, look no further. I’m beyond grateful to have had their support during such an important time in my life. Thank you, Kassondra and Melissa, for making this experience so positive and empowering!

Chris was amazing! Helped me maintain my sanity (and even get a little sleep) in those crucial first weeks.

Faith served as our post-partum doula for our newborn baby and she is amazing. She tirelessly provided comfort and care for him in his two months, while sharing lots of advice and insights from her extensive experience. Her help and coordination with Mom greatly helped with the breastfeeding process, while doing everything else for the baby the remainder of the night's to help the family get precious sleep. She is a very nice, caring, and respectful person, is always on time, and has a magic touch at getting the baby soothed. Additionally, she has been a huge help to the household in cleaning baby bottles and the kids' laundry. We give Faith the highest recommendation as doula and caretaker - 5/5! The administrative staff at Doulas by the Bay was 5/5. They were extremely responsive, answered questions / requests quickly and clearly, and did an excellent job in setting up interviews in a short window. Thanks Doulas by the Bay team!

I cannot speak highly enough of our experience with Frances. We knew immediately after interviewing her that she was the right fit for our family. Her warm, calm energy was exactly what we needed after a difficult pregnancy - and ended up being even more important after a traumatic birth and with a colicky newborn. During an incredibly difficult postpartum, we looked forward to every day that Frances was coming. She is extremely knowledgeable about postpartum recovery and provided us with support in so many ways - from the basics of helping around the house and food preparation to showing us different nursing positions, infant bathing/massage, safe contact sleeping, and positions for gas/digestive relief for our little one. She also has extensive experience with newborns and was wonderful with our fussy boy, even during long bouts of inconsolable crying. Frances also has a special focus on maternal recovery - both physical and emotional. She spent time each day supporting me through processing the trauma of my son's birth. She also made sure I prioritized time for my physical recovery - including giving me massages during each visit and carving out time for me to shower and nap. She even set up a special "first bath" for me and my son, complete with lovely flowers from our garden. I am so grateful for the time we worked with her - she's truly a special human and went so far beyond what we expected from a postpartum doula.

I wholeheartedly recommend Cassilde as a night doula. She cared for my newborn for six weeks and consistently went above and beyond. Her reliability and expertise provided peace of mind, and she taught us invaluable skills along the way. As a first-time mom, I felt safe and supported in her presence. Trustworthy and compassionate, Cassilde is an exceptional choice! I had a great experience with Doulas by the bay. The customer support team was always available and responded in a timely manner. Brandi was so helpful in answering all my Questions about lactation as well. Highly recommend!

We were matched with Desola from Doulas by the Bay, and she is a true saver for us. She came on time everytime and she certainly has some special skills for the babies, the nights she was not here we struggled a lot to put our daughter to sleep, but when she was here, baby became so calm immediately after being hold in her arm. She also helped keep detailed logs for nightly activities of the baby. Overall I highly recommend this organization and Desola!

We worked with our Doula KMO (they/them) for the first few weeks of our second son’s life. KMO is a solid communicator, a grounded presence, and a welcome help! We particularly chose KMO because they also have experience with early childhood education, so they were able to also support our 3 year old when mom and dad had our hands full with the newborn. the admin of Doulas by the Bay are also responsive and helpful. We also appreciated that we could pay with HSA funds.

Can't say enough good things about Desola. She was awesome - reliable, kind, and totally capable. We trusted her completely with our newborn. Would highly recommend her!

We matched with Faith and he helped us on nights when my husband was traveling for work. Faith is so knowledgeable, reliable and timely. She always gave me tips and answered questions that came up - which is often as a first time mom. I have already learned so much from her.

We had a great experience with Sydney who was a sibling doula for our son. Our son had never been cared for by anyone other than his parents so this was a huge change for him. Sydney was so kind and caring towards him and provided us with regular updates. Our son loved playing and interacting with her. She made sure he felt secure and safe and did an outstanding job with his care. Sydney even accommodated an extra night of support at short notice and was very flexible in supporting our family. She is a very responsible and caring doula. We highly recommend her to anyone using this service.

Agnes from Doulas By the Bay was a Godsend. I’m a second time mom and also a widow. This was my first time hiring any type of caregiver. I remember with my first child, taking care of a newborn during the nights was the hardest for me. My mom helped me out back then. Now five years later, I’m well into my 40s and my mom is getting older, I told myself I need to get some professional help for everyone’s sanity. Fortunately, I have benefits from work for postpartum care through Carrot. I reached out to DBB about a month before my daughter was born. It was cutting it close since doulas are usually booked months ahead. DBB was quick to respond and a consultation was setup within a couple days shortly followed by interviews with two doulas. Agnes took great care of my daughter. She came over the first night we were home from the hospital. I’m so glad she came over to take care of my baby the first night home. I was so exhausted from breastfeeding around the clock and looked forward to a couple hours of uninterrupted rest. I think the hours when Agnes was over helped me focus on rest and pumping which helped bring my milk supply up. Agnes brought my baby to me about every 2-3 hours to feed or provided a bottle. She did the best swaddles for my baby, changed her diapers, rocked her to sleep. I hardly heard my baby cry for the 6 weeks she was with us. There was a period when my baby refused breast feeding and preferred the bottle. Agnes said that it’s because I was making it too easy for my baby to feed from the bottle so she gave me tips on how to properly hold the bottle to make my baby work for the milk, similar to breast feeding. It worked and it saved me a trip to see a lactation consultant. Agnes is really good at pointing out anything on baby that’s concerning. For example in my case, my baby’s belly button didn’t look normal after the umbilical cord fell off and on another occasion, my baby’s congestion was getting bad. She suggested I see the doctor for both incidents. They were good calls because the doctor gave me next steps on treatment plans and gave me peace of mind on how to remedy the situation. Agnes also sent me a log on what time baby had breast milk and formula, how many ounces, when she changed diapers and if it was pee or poop. At the end of each shift, she helped me wash bottles and sanitize. We got along really well and we shared stories of our families. My 5 year old loved when she came over and was always excited to chat with her. Agnes truly helped me get through this newborn stage - I was less stressed, slept more which gave me more energy to tackle the day. We love Agnes and we highly recommend her!

Very happy with my experience with Doulas by the Bay and my doula Nataly! Highly recommend 🙂